STARTEL UNVEILS SQ MONITOR ALERTING FEATURE

IRVINE, Calif., May 10, 2002 -- Startel Corporation (http://www.startelcorp.com) has introduced the Service Quality (SQ) Monitor alerting feature for the Startel 5700 digital switch system. Barbara Willis, Vice President, made the announcement.

“This new feature gives you an automatic early warning to help you manage your business easier and more effectively,” Willis said. “You simply select from a wide list of available parameters such as operator(s) not answering a call, call volume exceeding the existing staffing level, voicemail ports busy, specific split(s) overload, T1 span down, etc.”

With SQ Monitor, you also select the desired type of automatic notification: send a page, call at home, ring a phone in a variety of places within your facility, activate a strobe light, etc.

“Just set it and forget it until you need to be notified of a possible situation,” Willis added. “SQ Monitor is also a great companion to Startel’s System Activity Monitor (SAM), which monitors and displays operator and ACD traffic activity on any PC on your network via easy to interpret color coded screens that you can customize by time, supervisor, split group, and more.”

Startel Corporation, established in 1980, is a leading provider of integrated text; voice, fax and networking solutions for call center facilities. The company is located in Irvine, CA, about 35 miles south of Los Angeles.

Startel is a recognized leader in the Telephone Answering Service (TAS), Higher Education and Healthcare markets. The company has more than 1,100 customers nationwide and abroad. Startel has a yearly research and development budget of over $1 million annually. The Startel 5700 System is the company’s flagship Call Center product. It is a modular, Windows-based system that supports up to 128 operators in local or multiple remote bureaus.